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Emergency Service

Knowledge through transparency

1 2 3 Roofing believes that an informed client is the best client. “Knowledge through transparency” leads to the best decision making. We believe informed consumers will choose 1 2 3 Roofing.

Over the past 10 years, the weather patterns experienced in this province have changed. The extreme nature of weather events such as 100km+ windstorms, torrential and prolonged rains, arctic conditions and precipitation, etc. has changed the way we think about protecting and servicing our homes and properties. With that in mind, 1 2 3 Roofing has changed the way it thinks about its place in the community and our responsibility to provide emergency service.

Our emergency services include:
  • Missing Shingles
  • Roof Leaks
  • Missing Eavestrough, Soffit and Fascia
  • Missing or Damaged vents
  • Structural Damage
  • Ice Damming
  • Snow Loads
All 1 2 3 roofing field staff are highly trained and accredited in roof repair procedure and site management processes, policies and procedures necessary to successfully implement your roof repair and achieve the highest levels of safety & workmanship possible.

Success through process

We understand that the highest levels of roofing application can only happen when our business practices are just as strong. “Success through process” is our mantra and drives our entire infrastructure from concept through implementation.

One of the many, but most impactful failings of the roofing industry is what happens after you choose a company to work with. Once the sales pitch is over and it’s time to plan, organize, coordinate and implement a project and live up to what you were sold, the vast majority of roofing companies fail in one form or another. Often times, in all aspects:

  • Poor planning, scheduling, communication and coordination
  • Unacceptable site conditions, safety protocols and unprofessional behaviour
  • Substandard workmanship

Poor communication, broken promises and substandard workmanship are common in the roofing industry. Most importantly, insufficient and ill-timed communication will thwart any chance for success and ultimately lead to unending client frustration. Globally, the client experience is often very disappointing due to unrealistic expectations being set in order to acquire new business and an infrastructure ill-equipped to live up to those promises:

  • Disregarded timelines and coordination leads to inconvenience and chaos. It fuels family frustration and upset and can cause employment liability
  • Site disarray, safety issues, poor conduct and aesthetics create an untenable environment for families
  • Substandard workmanship will cause immediate and long-term functionality issues

1 2 3 Roofing understands that the highest levels of roofing application can only happen when our business practices are just as strong. When our plans and your family’s plans align. When we follow through on the realistic expectations and detailed explanations of our processes, that we set in collaboration with you. Unfortunately, good intentions are not enough. Successful implementation is only possible through diligent planning and execution.

  • Supremely organized, fastidious and diligent
  • Unique communication tools and strategies
  • Continued commitment to changing what “professional” means for the roofing industry
All 1 2 3 roofing production staff are highly trained in the planning, scheduling and coordination necessary to ensure the proper execution of your project and in communicating and coordinating with you to ensure the greatest possible client experience.

Peace of mind through best practices

Education, communication and execution are how we achieve peace of mind for our clientele. The highest levels of workmanship and warranty will ensure the long-term value of your investment in 1 2 3 Roofing. “Peace of mind through achievement”.

The roofing industry boasts a clever barb referring to roofing warranties called a “tail gate” warranty. This refers to your warranty being good, for as long as you can still see the tail gate of the roofer’s truck driving away upon completion. Another big failing of the roofing industry is what happens after the project is complete and there are many questions to ask:

  • What condition was your property left in?
  • What assurances do you have that the recommended scope of work and specifications were implemented correctly or at all?
  • On which warranty and on whom can you rely on moving forward? 

Aftercare is commonly an afterthought in the roofing industry and the lack of effort by roofing companies in this area can lead to liability and a lot of frustration for consumers. Transparency, communication and execution are how we achieve peace of mind for our clientele. The highest levels of planning, workmanship and warranty will ensure the long-term value of your investment in 1 2 3 Roofing and here is what we will do to ensure that:

  • A Field Supervisor inspects and creates a detailed report for every replacement which is furnished to you
  • We leave your property in a clean and safe condition
  • We provide an above industry standard workmanship warranty
All 1 2 3 roofing staff are committed to providing the highest levels of client experience and technical implementation possible. Our motto is “easy as 1 2 3”. It’s a simple idea that is only possible through diligent planning and execution. Making that idea a reality for our clientele is our focus.

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Request an estimate for roofing from 1 2 3 Roofing. Simply fill out the form with your name, contact information, information about your roofing, and requested appointment dates.